Pet Policy

Regrettably, we are unable to accommodate pets at this time. We love pets and understand your desire to bring yours along and so we have checked out the various kennels near here and we will be glad to make recommendations for the care of your pet while you stay at the Guesthouse.
  Service animals may, of course, accompany their owners but an extra charge will assessed to cover the increased cleaning that will be required to remove all traces of pet dander from the room and common areas. Additional charges may also be assessed if the animal damages the furnishings or causes other exceptional cleaning measures to be taken.   

Children Policy

Well behaved children are welcome at the Guesthouse. We rely on the parents to assure that their children know how to behave around adults (especially adults that they do not know well) and that they will have proper respect for the Inn.  For example, the elevator is not a play areas.
There are certain hazards in the Inn, specifically the Hot Tubs and the center stairwell, that can be dangerous to ill-behaving children.  For everyone's safety and peace of mind we reserve the right to remind our young guests as to proper behavior and, in extreme cases, we may find it necessary to terminate a family's reservation early.

 

Cancellation Policy

RESCHEDULED reservations are considered cancellations and will be charged a one-time processing fee of $25 per room, subject to cancellation policy.

CANCELED reservations:

 - Cancellations later than 12:00 noon within 48 hours of scheduled arrival forfeit the full deposit without option.

 - Cancellations of more than 48 hours but within 14 days of arrival forfeit the prepaid $25 per room/per day processing fee with the balance provided as a 12-month house credit subject to all original terms and conditions.

 - Cancellations outside of 14 days of arrival are provided a full refund less a forfeit of a $25 per room per night processing fee.

 

 

Payment & Security - Credit Card Processing

Security is of the utmost importance to us and we have taken every effort to ensure that you will be protected. The security features used to protect your transaction are the best available in the industry, using the best 128-bit encryption technology available. All information is encrypted as it travels from your computer to the processing servers. That is our solid commitment to your security and peace of mind. Old Town Guesthouse is doing everything in our power to protect our valued customers against fraudulent use of credit cards.  We have completed our PCI DSS security audit and are confident that your Credit Card and other personal information is protected.

Privacy Policy

What This Privacy Policy Covers
This policy covers how Old Town Guesthouse treats personal information that the company collects and receives via email, our website, customer responses to our promotions and via phone inquiries. Personal information is information about you that is personally identifiable like your name, address, email address, or phone number, and that is not otherwise publicly available.

Old Town Guesthouse may choose to use this information for the following general purposes:

• To customize the information you receive from us.
  
• Fulfill your requests for accommodation services and information. 
• Improve our website, email newsletter and services. 
• Create special promotions. 
• Conduct customer research.

Information Sharing and Disclosure
Old Town Guesthouse does not rent, sell, or share personal information about you with other people or companies unless we are required to respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims or when we believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person or as otherwise required by law.

Your information will only be used to provide products or services you've requested when we have your permission to contact you according to the following circumstances:

• You have entered a Old Town Guesthouse sponsored promotion.
  
• You have requested information from us. 
• You have requested to receive our newsletter. 
• A friend has suggested we contact you and you have agreed to opt-in to receive information from us.

Changes to this Privacy Policy
Old Town Guesthouse may update this policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified by you or by placing a prominent notice on our site.